Amy Stivers
Senior IT Technical Writer, open to remote roles. Experienced in IT and Communications 20+ years, including Enterprise and Government IT environments, delivering documentation and communications needs of Engineers, IT Developers, SME’s, Project Managers, and Executives.
B.A. in English, bilingual in Spanish & English. 20+ years in IT and Communications, from the ground up. Lifelong early adopter.
IT Tech & Data Communications Coordinator
Austin Energy
Delivered 500+ project documents and comms for IT Technology & Data division teams, managed email and SharePoint sites, wrote SOPs for the ServiceNow IT Help Desk knowledge base.
Communications Coordinator and Technical Writer for IT division at Austin Energy. Managing multiple streams of varying types of requests, I created 1,000+ communications and project deliverables during physical and digital migrations, supporting IT teams in Testing, Help Desk, Facilities, and Service Management.
Consulted SMEs in cross-functional teams and client groups to create and maintain project and product documentation for audiences across the organization. Aligned newly reorganized Executive visions with deliverables and documentation across phases of projects within the PMO and SMO. Real time clutch communications during live opening of new HQ, infrastructure moves, ITAM changes, backup and recoveries, testing, policy changes, access identity, security standards projects.
Owner of SharePoint IT Home Page, blog, and email. Created API, SDK, ITAM deliverables for developers of ServiceNow, Maximo, and End User Platforms, ITAM and HAM teams. Aligned presentation formats and styles with 508 compliance and CoA formatting guidelines.
Technical Writer
Samsung Austin Semiconductor
Created, edited, audited 1,500+ training documents, exams, SOPs across multiple teams. Auditing, analyzing, and updating a database of 20,000+ training documents in an interlocked semiconductor training and tool access system. Large volume document management, LMS training content, and a steep learning curve in all stages of high tech manufacturing and facilities.
Updating security standards, exam questions, interlocked access, creating charts, graphs, and data-driven presentations.
Managed and updated SharePoint document library of 20,000 SOP’s. Created and updated 500+ documents in 1 year. Leveraged data analytics to create KPIs, strategic goals, schedule tasks, identify and schedule document reviews and upgrades, LMS exam entry, SOPs, style guides, metadata, and data entry.
Full Stack + Content Developer
Gig Economy
Website repair, content development in WordPress and Full Stack environments, HTML, CSS, JavaScript, PHP, Java.
Collaborated and coordinated across time zones and borders creating compelling presentations and content, suggesting operational tools, recommending charts, graphs, data gathering, and presenting analytics.
Compliance Officer / Technical Writer
Heritage Organics
Compliance Officer and Training Manager of 12 employees in 3 stores and 2 manufacturing facilities in an operation grossing 2M annually. Coordinated with stakeholders and software developers to create SOP library, meet regulatory compliance for POS, Inventory Management, Employee Compliance, Security and Camera Logs, and Tax collections.
Co-Owner & IT Technician
Shaw Data Systems
Co-founded a successful tech business that was a key figure in the digitalization of Costa Rica during the PC boom, partnering with TicoNet and CoCoCo to build the largest hardware distributor in Central America. Sales, service, and installation of custom PC’s and networks for casinos, newspapers, hotels, internet cafés, professionals, government buildings. Web services, Full Stack Developer, Drupal portals, SEO, IT consulting. Technical Writing services including SEO, e-books of legal and medical guides, illustrations, marketing and tourism content developer.